Frequently Asked Questions

Everything you need to know about your Saison shopping experience.

What is the standard shipping timeframe?

We offer standard shipping across the globe. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.

How do I return or exchange an item?

Saison offers a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. You can initiate a return through our online portal.

How can I ensure I select the right size?

Each product page features a detailed sizing guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are ethically sourced and produced under fair labor conditions.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.